Terms and Conditions

Last updated: June 1, 2025

By registering and using the “Valelee” platform, you agree to comply with the following terms and conditions. Please read them carefully.

1. User Registration

1.1. To use “Valelee” services, users must complete the registration form with truthful, updated and complete information.

1.2. Each account is personal and non-transferable. You are responsible for keeping your password confidential.

1.3. “Valelee” reserves the right to suspend or cancel accounts that violate these terms.

2. Use of the Platform

2.1. “Valelee” acts as an intermediary between sellers and buyers, providing a marketplace specialized in appliances and related products.

2.2. It is prohibited to use the platform for illegal or fraudulent activities, or in violation of applicable laws or these terms.

3. Purchases and Payments

3.1. Product prices may vary depending on availability, destination and exchange rates.

3.2. All purchases are made online using the payment methods available on the platform.

3.3. The customer accepts that certain purchases may be subject to additional handling, shipping or customs charges.

4. Shipping and Delivery

4.1. “Valelee” works with third parties for product handling and transportation.

4.2. Delivery times may vary depending on destination, supplier and external conditions.

4.3. “Valelee” is not responsible for delays caused by events beyond its control (weather, customs, strikes, etc.).

5. Changes, Returns and Warranties

5.1. Returns are only accepted if the product arrives defective or does not match the purchase.

5.2. The claim period is 72 hours from the time the product is received.

5.3. Some products include a manufacturer’s warranty; the customer must follow the manufacturer’s established process.

6. Privacy Policy

6.1. By registering, the user accepts the processing of their data in accordance with the “Valelee” Privacy Policy.

6.2. Personal data will not be shared with third parties without consent, except when required by law or to ensure service delivery.

7. Intellectual Property

7.1. All platform content (logos, designs, texts, images, software) is the property of “Valelee” or its licensors.

7.2. Use without express authorization is prohibited.

8. Changes

8.1. “Valelee” may update these terms at any time.

8.2. Changes will be posted on the platform and, by continuing to use the service, you accept the new terms.

9. Governing Law

This agreement is governed by the laws of the State of Florida, USA, and any disputes shall be resolved before the competent courts of that jurisdiction.

📩 Questions? Contact us at yleecruz@gmail.com

Delivery Policy – “Valelee”

Last updated: June 1, 2025

At “Valelee” we work to ensure every order arrives safely, quickly and efficiently. Below is our delivery policy so customers understand the process and their rights.

1. Delivery Areas

1.1. We ship to multiple destinations depending on supplier availability and applicable regulations.

1.2. Some destinations may have specific customs restrictions or requirements.

2. Delivery Times

2.1. Delivery times vary by country, city, supplier and product type.

2.2. During peak seasons (holidays or special events), delivery times may be extended.

3. Shipping Costs

3.1. Product prices may vary according to availability, destination and exchange rates.

3.2. All purchases are made online using the payment methods available on the platform.

3.3. The customer accepts that certain purchases may be subject to additional handling, shipping or customs charges.

4. Delivery Process

4.1. Once the order is processed, the customer will be notified by email with a tracking or reference number.

4.2. Delivery will be made directly to the recipient or to the authorized person specified at checkout.

4.3. It is the customer’s responsibility to provide a complete and correct address. Any error may cause delays or loss of the package.

5. Order Receipt

5.1. Upon receiving the product, the customer or recipient must check the package condition and report any issue within 72 hours.

5.2. Claims for damage or missing items will not be accepted after this period.

6. Failed Delivery

6.1. If the package cannot be delivered due to recipient absence or incorrect address, a second attempt may be made or the package may be returned.

6.2. In case of return, the customer will be informed and will assume the reshipment cost if applicable.

7. Transport Liability

7.1. “Valelee” works with external logistics operators.

7.2. While we provide tracking and support, we are not responsible for delays caused by customs, natural disasters or other circumstances beyond our control.

8. Contact & Support

📧 Email: yleecruz@gmail.com

📱 WhatsApp: +1 (786) 450-9223

Frequently Asked Questions – Valelee

1. What is Valelee?

It’s a digital marketplace specialized in appliances and essential products, with shipping available to multiple countries.

2. From which countries can I buy?

You can buy from anywhere in the world. You only need an internet connection and a valid payment method.

3. What products do you sell?

We sell appliances (TV, blenders, coffee makers, etc.), electronics, home goods and other essentials subject to supplier availability.

4. Can I ship products to family or friends?

Yes. You can specify a different recipient at checkout.

5. How do I know my purchase was confirmed?

You will receive a confirmation email with the order summary and order number.

6. What payment methods do you accept?

We accept international credit/debit cards, secure methods shown during checkout.

7. Can I cancel an order?

Only if your order has not yet been processed or shipped. Contact us as soon as possible so we can review your case.

8. Can I request a refund?

Yes. If the product was not delivered or arrived defective, you can request a refund within 72 hours of receipt.

9. What if my product arrives damaged?

Please report it within 72 hours after delivery so we can process a replacement or refund.

10. Do you offer product warranties?

Yes. Most products include a manufacturer’s warranty. Check the product page for details.

11. What are the shipping costs?

Costs depend on size, weight and destination. They’re calculated automatically at checkout.

12. Can I track my order?

Yes. You’ll receive a tracking/guide number when the order ships. You can also check it in your account or contact us.

13. How do I contact customer service?

Email us at yleecruz@gmail.com or WhatsApp +1 (786) 450-9223. We’re available Monday to Saturday.

“Connecting homes, crossing borders.”